Excuses for Lack of Access

People don’t always recognize how inaccessible their businesses can be and how that discriminates against persons with disabilities. I know they don’t understand when they give excuses that don’t make sense.  Some of these excuses make me laugh until it hurts and others just make me shake my head.   Here are some examples:

During a survey of business owners, the question of accessibility was posed.  One business owner actually said that his business was accessible since the building only had one step to get into it!  Talk about no clue.  For someone in a wheelchair, that one step was as good as a steep cliff.  Access is denied. 

Another business owner said he wasn’t concerned since no one had come in to say he couldn’t get in.  Yes, that’s right.  (Read it again if you don’t get it.)  He somehow felt that if people could not get into the building, they would come in and tell him.  How?  Do people even think about what they say?

Another interesting response from a business owner was that he was not required to be accessible since he never said he was accessible.  How about if we apply that to other laws?  Suppose a policeman stops you for speeding.  Do you think that excuse would fly?  Try telling the officer that you were not required to obey speed limits since you never said you would.  While the officer may have difficulty writing that ticket at first because he would be laughing so hard, you can be sure there would be a ticket with a fine attached.  The same goes for any other law you break.  This is not a response that will benefit you.

When I recently complained to a business owner that I couldn’t attend several events that were held at his facility, he replied that two out of three of their facilities were accessible.  He then invited me to visit the accessible ones.  Somehow the fact that two facilities are accessible does not help when the event is at the inaccessible one got lost on the business owner.  Access to the events I was trying to attend was denied. 

When you fail to comply with the Americans with Disabilities Act, you are effectively putting up a “Keep Out” sign.  Actually, a sign can be ignored when the barrier cannot be.  Is keeping people out of your business what you really want to do?  Persons with disabilities make up the third largest market segment in the U.S.  I think that’s a lot of business to turn away.

Annette Bourbonniere

www.accessing-ability.com

Twitter:  @AccessInclude

Using iPads for Voting

Oregon has begun implementing the use of iPads to assist voters with disabilities. http://www.nytimes.com/2011/11/17/us/oregon-tries-out-voting-by-ipad-for-disabled.html?_r=1 Election workers bring the iPads to the voters’ homes or nursing homes, along with a portable printer.  Because there is the ability to enlarge the view for persons with visual impairments and because there is no need to be able to grasp a pen for marking the ballot, this use of technology has the potential to solve a number of problems for voters with disabilities.  Once the ballot is completed, it can be printed out and approved by the voter before mailing or being brought to election stations.  Screen readers can read back the ballot before printing for those who cannot see it to review it.

As more counties and states try this out, it is likely they will look at it as a way for other voters to cast their ballots as well.  Once again, an accommodation will become an innovation.

Annette Bourbonniere

www.accessing-ability.com

401-846-1960

Fax:  401-846-1944

Twitter:  @AccessInclude

Placing Blame Doesn't Work

Don’t you just love it when you find out that gaining your own civil rights puts everyone else’s in jeopardy?  The if-we-give-you-this-it-will-ruin-it-for-everyone-else attitude is alive and well.

I cannot count how many times this excuse is given when dealing with access issues.  How many times do we get told that, if accommodations are provided, the costs will be so high that everyone else will suffer?

A recent example is in New York City, where there is a civil suit filed by the U.S. Attorney’s office against the city because of the lack of accessible taxis.   Mayor Bloomberg claims that the suspension of accessible taxis is bad so other riders will be uncomfortable.  Shame on us for making others uncomfortable so that we can be included.

Another claim that the mayor has made is that it will raise costs because of the cost of the modifications and the increased gas costs.  There we go again, making costs higher for everyone else.  He insists that the drivers won’t like them because the larger size makes it more difficult for the driver to communicate with the rider, leading to lower tips.  We really kill the economy with that one. 

Bloomberg also stated that it is too difficult for wheelchair users to hail taxis and that drivers don’t want to pick them up.  Well, it’s good to know that he’s looking out for us.  Right.

If were not enough, Governor Cuomo also got on the bandwagon, stating that having accessible taxis could jeopardize allowing street hails in the burroughs and upper Manhattan. 

So, it’s really clear that we wheelchair users are a royal pain and will cause the collapse of the New York transportation system. 

Their solution is that residents use designated transportation.  Of course, that will not work for tourists visiting New York.  Separate but equal?  Go to the back of the bus?  Does anyone recognize this rhetoric as blatant discrimination? 

It’s time for people to recognize that persons with disabilities are real people, living real lives, contributing to the economy like everyone else.  This is not charity or compassion, but thinking like a smart businessperson.  Include us and you will benefit.  In this case, it would mean that those of us who use wheelchairs, whether as residents and employees or as tourists, add much more than we take.

In the meantime, it’s just great to know that we are to blame for all the troubles of the world. 

Annette Bourbonniere

www.accessing-ability.com

401-846-1960

Fax:  401-846-1944

Twitter:  @AccessInclude